FAQs

Read our frequently asked questions 

Are Etive Watches good quality? 

Always. We provide affordable luxury watches without compromising on quality. We only use 316L Stainless Steel – otherwise known as Surgical steel – it is commonly used for making surgical instruments as it offers unparalleled resistance to corrosion and acids. 316L is regularly used in making specialist diving watches, therefore, all Etive Watches are waterproof to 5 ATM. This means that they are water-resistant to up to 50 metres in depth for 10 minutes. They are suitable for low-velocity and shallow-water activities. 

 

How do I adjust the date on my watch?

For watches with date tracking capabilities adjusting this is a similar process to adjusting the time. However, for changing the date pull the crown out until you feel the first click and then turn to adjust the date. To adjust the time you should pull the crown out and feel two clicks. 

 

How do I adjust the strap on my watch? 

Please see our guide here. 

 

What warranty do you offer? 

We believe in the quality of all our products, so we back them with a 2-year warranty as standard. Read more about our warranty here.

 

How are you limiting your impact on the environment? 

All the cardboard used for shipping and packaging is FSC certified, responsibly sourced and recycled. Vegan leather is used in manufacturing our luxury boxes and at the end of each year we offset our carbon footprint. We strive to be a conscious and responsible company and keep our environmental impact to a minimum.

 

How do I know my watch will fit my wrist?

All of our watches have been specifically designed to fit the majority of adult wrist sizes. Tools needed for adjusting the Tresca collection will be provided in your order. A flat head screwdriver is needed to adjust the Zali collection. Please see our adjustment videos here. 

If you have purchased a watch and it doesn't fit, please get in touch with us.

 

What is your returns/refund policy?

Please see our returns policy here.

 

How/when will my order be shipped? 

We offer free UK shipping for all orders and shipping to Europe for £12.50. We aim to post out all orders within two days of receiving them, using Hermes for UK orders and Royal Mail for overseas. Once shipped you will receive a tracking code via email; read more here.